Nothing is more frustrating than waiting for an update from an airline. From long delays on the tarmac to cancellations due to equipment failure, consumers can be stuck in a holding pattern for hours and even days. Here are some suggestions for making that time a little more bearable.
U.S. Passengers Departing the EU
A European air travel regulation (EC261) states passengers can claim $335 (300 euros) if arrival at their destination was delayed between three and four hours. That amount can double if the delay is longer than four hours or the flight was canceled, as many Delta flights have been since Monday. If the airline does not provide a hotel room and meals, (the airline’s vouchers will not cover hotels), the passenger can submit them for reimbursement.
U.S. Domestic Passengers
Most American airlines will try to accommodate passengers if their flight is delayed too long or canceled. Some offer a meal voucher, and can put passengers on another airline’s flight to the same destination, if there is a free seat. The federal transportation department website has good information for travelers. US Media Studios suggests also taking time to scroll through your airline’s website for their rules on delayed and cancelled flights. Knowledge is power.
Stuck in the Airport
As long as you’re stuck there, why not take time to explore it a little? Find the nearest charging stations for digital devices. Seek the closest rest rooms. Look for the least crowed restaurants, snack shops and bars. Browse the terminal for the best shops selling books, magazines, travel cosmetic kits, travel pillows, blankets, and bottled water. All of these will be needed if a flight is cancelled or delayed for too long.